Delivery and Returns

Returns

We want you to love your purchase. If something isn’t quite right, online purchases may be returned within 14 days of delivery for a refund or exchange.

To be eligible for a return, items must be:

-Unworn and unused

-In original condition with all tags attached

-Free of makeup, perfume, pet hair, or other signs of wear

Returned in the original packaging, when applicable

Return Shipping

Returns are always free when brought to our Westlake Village store.

Simply bring your online purchase, along with your order confirmation, to Heart Boutique within 14 days of delivery.

If you prefer to mail your return, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as Heart Boutique is not responsible for items lost or damaged while being returned.

Exchanges

If you would like to exchange an item for a different size or color, please contact us before sending your return. Once we receive and approve the returned item, we will ship your replacement to you for a flat $10 shipping fee.

If you are exchanging an item in our Westlake Village store, there is no shipping fee.

Refunds

Once your return is received and inspected, we will process your refund to the original form of payment. Original shipping charges are non-refundable.

Sale & Final Sale Items

Items marked Final Sale are not eligible for return or exchange. Sale merchandise may be subject to additional return restrictions as noted at the time of purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery and include photos of the item and packaging. We’ll be happy to make it right.

Need Help?

We're always happy to help with sizing, fit, or questions before you place your order. Contact us at shop@heart-boutique.com before sending a return.