Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:
1. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. If the item arrives with tags on it, the item must be returned with the original tags still attached.
3. Damages must be reported within 3 days of receiving merchandise or can not be returned.
4. ALL SALE items are final sale.
5. Refunds are issued back to the original payment method.
6. Return shipping is the responsibility of the customer.
7. Refunds are processed within 10-15 business days after receiving your return.
8. Original shipping is not refundable.
9. Items returned with makeup, deodorant, perfume or stains will be shipped back to you and are subject to additional shipping cost.



30750 Russell Ranch Rd. #E
Westlake, CA. 91362

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@heart-boutique.com

If you need to exchange it for the same item, send us an email at shop@heart-boutique.com so we may hold it for you if it is in stock.


30750 Russell Ranch Rd. #E
Westlake, CA. 91362

We do our best to keep all items on our website in stock; there may be an instance when an item your ordered may no longer be in stock. In this case we will email you immediately in regards to this item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Late or missing refunds (if applicable)

Exchanges (if applicable)

Out Of Stock Item

Click here to download and print a RETURN/EXCHANGE FORM